CUS Customs brokerage
Customs clearance, declared right the first time.
Licensed customs agents at Port Klang, KLIA, Penang and Johor lodge your import, export and transhipment declarations, classify the goods and sort out permits before the cargo lands. Documents in by 15:00 are lodged the same day.
Docs cut-off 15:00 MYTLicensed customs agent (demo)HS codes kept on file
Customs brokerage key facts
- Average lodging to release
- 4.2hours
- Sea imports, complete documents · demo
- Declarations a year
- 38,400
- K1, K2 and K8, FY2025 · demo
- Licensed customs agent since
- 2006
- Licence no. CA-000000 (demo)
- Declarants & classifiers
- 28
- Port Klang, KLIA, Penang, Johor
- Permit check
- ≤ 1hour
- Regulated goods flagged after booking
01 What we handle
Every declaration, from first HS code to final audit.
One customs desk for imports, exports and goods passing through, with the classification, the duty maths and the permits done before anything is lodged.
- K1
Import declarations
Sea, air and road imports lodged electronically, with duty and tax worked out before you pay.
- K2
Export declarations
Export declarations, permits and certificates of origin ready before the vessel or flight cut-off.
- K8
Transit & transhipment
Goods passing through Malaysia, moving between ports or heading into bond, declared and kept under customs control.
- HSC
HS code classification
Each SKU classified against the Malaysian tariff, with the reasoning kept on file for later audits.
- DTY
Duty & tax computation
Customs value, import duty and sales tax calculated up front, so the payment request holds no surprises.
- PMT
Permits for regulated goods
Approvals from the controlling agencies applied for early, so regulated cargo is not left waiting at the port.
- BND
Bonded, FTZ & LMW
Goods moved into and out of bonded warehouses, free zones and licensed manufacturing warehouses.
- PCA
Post-clearance audit support
Declarations, classification notes and payment records pulled together when customs reviews past imports.
02 Document checklist
Know what to send before the cargo lands.
Pick the direction, the mode and the kind of goods. The list is a starting point; we confirm the exact documents from your HS code.
Checklist · IMP · SEA · GEN
7 documents for an import by sea, general cargo
- Commercial invoiceSeller, buyer, Incoterm, unit prices and currency, signed and dated.
INV - Packing listCartons, net and gross weights and marks, matching the invoice line by line.
PKL - Bill of ladingOriginal, telex release or sea waybill from the carrier.
B/L - Delivery orderIssued by the shipping line once local charges are paid. We collect it for you.
D/O - Freight and insurance invoicesNeeded to build the CIF value if you bought FOB or EXW.
FRT - Certificate of origin OptionalOnly if you claim a preferential rate under a free trade agreement.
COO - Letter of authorityAppoints Lintas as your customs agent. First shipment only.
LOA
03 Duty & tax estimator
What will customs charge?
Enter the value and the rates for your goods to see a rough duty and sales tax figure. It is an estimate only; we confirm the classification, value and rates before you pay.
Estimated duty + sales taxCUS · EST
RM13,392to pay customs
- Customs value (CIF)
- RM 86,400
- Import duty · 5%
- RM 4,320
- Value for sales tax
- RM 90,720
- Sales tax · 10%
- RM 9,072
- Landed valueCIF + duty + tax
- RM 99,792
Estimate only. Uses the general rule: duty on the CIF value, sales tax on CIF plus duty. It leaves out excise and anti-dumping duty, exemptions and fees. Rates and rules must be confirmed per shipment with the Royal Malaysian Customs Department.
Ask the customs desk to check this04 Clearance process
Four steps from lodged to released.
You see each step on WhatsApp and in the shipment timeline. Times below are typical for complete documents, not a promise: customs decides which declarations it checks.
- 01
Submission
We match the invoice, packing list and B/L or AWB, confirm the HS codes and lodge the declaration electronically.
Same day if docs arrive by 15:00 - 02
Assessment
Customs risk-checks the declaration. Most pass on documents; some are picked for a document check or an inspection.
Minutes to 1–2 working days - 03
Payment
We send you the duty and tax figure. You pay electronically, or we pay on your account if you hold a credit facility.
Usually within 1–2 hours - 04
Release
Goods are released. We collect the delivery order, book haulage and watch the box leave the terminal.
Typically same or next working day
After lodging · how long assessment usually takes
- Released on documentsMinutes to a few hours
- Document checkAdds a few hours
- Physical inspectionAdds 1–2 working days
Typical at Port Klang and KLIA with complete documents (demo figures). Nobody can guarantee which lane a declaration takes.
05 Common hold-ups
Why cargo gets stuck, and how we keep yours moving.
Most delays start with paperwork, not with customs. These are the six we see most often at Port Klang and KLIA.
- H-01Documents
Invoice and packing list disagree
Quantities, weights or values that differ between documents trigger a query.
We reconcile every line before lodging and send gaps back within the hour.
- H-02Classification
A vague or wrong HS code
A loose description or wrong code means the wrong duty, and possibly a penalty.
Our classifiers check codes against the tariff and keep a record per SKU.
- H-03Permits
Permit applied for too late
Regulated goods cannot be released until the controlling agency approves them.
Permit-controlled goods are flagged within one hour of booking, before the cargo sails.
- H-04Valuation
Value questioned as too low
A price that looks low against earlier imports invites a valuation query.
We document freight, insurance and discounts so the customs value is supported.
- H-05Release
Delivery order not released
The terminal holds the container until the carrier's local charges are paid.
We chase the D/O and local charges while the declaration is being assessed.
- H-06Storage
Free time runs out
Port storage and container demurrage start once free days are used up.
Our command centre watches free-time clocks and warns you 48 hours before charges start.
Cargo already held at the port? Send the B/L or AWB number to the customs desk. A licensed agent tells you why it is held and what release needs, usually within the hour.
06 FAQ
Customs questions.
General guidance only. Rates and rules change, so we confirm them for each shipment. Ask the desk on WhatsApp.
With complete, consistent documents, most of our sea and air imports are released within a working day, many within a few hours. A document check adds a few hours and a physical inspection usually adds one to two working days. Customs decides which shipments are checked, so treat these as typical times, not a guarantee.
Usually a commercial invoice, a packing list, the bill of lading or air waybill, and a letter of authority for your first shipment. Regulated goods also need a permit, and dangerous goods need a safety data sheet. Use the checklist on this page for your shipment; we confirm the final list from your HS code.
As a general rule, import duty is a percentage of the customs value, usually the CIF value. Sales tax on imported goods is then charged on the customs value plus the import duty. Some goods also carry excise or anti-dumping duty, and some are exempt. Rates and rules must be confirmed per shipment with the Royal Malaysian Customs Department.
The HS (Harmonized System) code classifies your goods. It decides the duty rate, the sales tax treatment and whether a permit is needed. A wrong code can mean paying too much, a penalty or a held shipment, so our classifiers keep the reasoning for each code on file.
Yes. We identify permit-controlled goods from the HS code within one hour of booking and apply to the controlling agency before the cargo sails or flies. Approval times vary by agency, which is why starting early matters.
Yes. We declare goods moving into and out of bonded warehouses, free zones and licensed manufacturing warehouses, including our own bonded warehouse at Pulau Indah, and keep the movement records customs asks for.
We book the inspection slot, arrange haulage to the inspection bay and attend on your behalf. If customs raises a query on value or classification, we answer it with your documents and keep you updated on WhatsApp until the goods are released.
07 Related services
Pair customs brokerage with
Clear my shipment before it lands.
Send the invoice, packing list and B/L or AWB. A licensed agent replies within 4 working hours with anything missing, a duty estimate and the release plan.